Returns & Exchanges

If you are not satisfied with your purchase for any reason, we won’t refund your money, we will only accept exchange of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an receipt/invoice. Returned items must not be washed, worn or altered.


You have two options for exchanging merchandise purchased online: by mail or in store. Allexchanges of online orders, whether by mail or in store, must be returned within 15 days from the day the order was shipped.

Option 1: By Mail

To exchange by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package.
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.

Option 2: In Store

You can exchange items purchased at  Store located in the Macquarie Centre. Please note that in-store exchanges are subject to inventory availability in that store