If you are not satisfied with your purchase for any reason, we won’t refund your money, we will only accept exchange of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an receipt/invoice. Returned items must not be washed, worn or altered.
You have two options for exchanging merchandise purchased online: by mail or in store. Allexchanges of online orders, whether by mail or in store, must be returned within 15 days from the day the order was shipped.
Option 1: By Mail
To exchange by mail, please follow these instructions:
- Complete the required information on the packing slip included with your package.
- Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
- Affix the pre-addressed and pre-paid return label to your return package.
Option 2: In Store
You can exchange items purchased at Store located in the Macquarie Centre. Please note that in-store exchanges are subject to inventory availability in that store